Frequently Asked Questions About Our Parties
How do I schedule a party?
First, go online to our website, choose a package and then select the date. Then you will see all the available time slots on the bottom of the page. We do require a $300 non-refundable deposit (private) or a $150 non-refundable deposit (public) to secure your time slot. The deposit is deducted from the balance of the party which is due the day of the party. If you want to cancel your party for any reasons, the deposit is not refundable. You can also book your party over the phone or in person.
What is the maximum amount of children I can invite?
Our private party package includes 15 children and our public time slot includes 10 children (any aged children that wants to play). There is a maximum of 50 guests (adults and children) for a private package and 30 guests (adults and children) for a public package. The additional cost per child over the amount of children included ranges from $16-$20 depending on the party package you choose. If parties exceed our maximum guest attendance, there will be a $6 fee for each additional adult attending.
If I have less than the amount of kids included do I have to pay full price?
Yes. Unfortunately, the price of the package is set at minimum to have the party here.
How does the party time slot work?
Each party time slot is two hours long. The first 80 minutes are held in our play structures and the last 40 minutes are held in our party room. Once inside the party room, guests may not reenter the play structures
Can I have a party for more than one child?
Yes, but there will be a $25 charge for each additional birthday child(multiples excluded).
Can I bring in my own food?
You may bring in your own fruit trays, veggie trays, birthday cake/cup cakes, drinks & chips. All other hot foods or sides, you will be charged a $10 service fee per tray. We do not allow chafing dishes.
Can we bring in our own pizza?
We have a wonderful pizza vendor and we ask that you use them. Clean up fees, trash disposal, serving fees, and delivery fees are all included in our price. If you do bring in your own pizza there will be a $10 service fee for each pizza.
Can we bring in our own drinks?
Parties are welcome to bring in their own drinks. If you do bring your own drinks, we ask that you supply your own cups or bring in individually packaged drinks.
Can we bring in alcohol?
Peek-a-Boo Factory does not allow any alcohol or any alcoholic beverages.
Can I bring Ice Cream?
No outside ice cream of any kind is allowed except ice cream cake. You can order cool beads ice cream cups through us at $4.00 each. Click HERE for the flavors we offer.
Do we have to serve the cake?
Each party is assigned 1-2 party coordinators to help set up the party room, serve pizzas to the kids and facilitate the cake cutting, and pass the cake out for your party. Our goal is for you, the host/hostess, to be a part of the party and enjoy your guests.
Why do we charge a gratuity?
We charge the minimum of 18% to ensure our party coordinators are compensated for their great service. We will do everything we can to make your party stress-free and hassle-free so you can enjoy your guests.
If I want to add time can I?
Our parties are 2 hours long (80 minutes in the structures + 40 minutes in our party room!) An hour can only be added to the last party of the day for $150.
If we run over the 2 hour limit what will happen?
We do allow your party a 5 minute grace period after the ending time of the party. If you run over 5 minutes, we will charge $25 for each 10 minutes.
Can I sign a Waiver for someone else’s child?
No, only a legal guardian or parent can sign a waiver for a child. If you plan on bring kids that are not yours, please have their parent sign our on-line waiver prior to the party.
What does the price of the party include?
The party includes the 2 hour rental of the facility for your party. We have a brand new two level play structure packed with activities, toddler area, a ninja fitness course, as well as our interactive toy games. We supply all white paper products to serve your party: plates, napkins, spoons and forks. We have all the tools to cut your cake as well.
Can I bring in a Piñata?
Unfortunately, we do not allow any type of Piñatas.
Can we open our gifts there?
We understand that opening gifts is a special experience for your little one and family. However, due to trash consumption and restricted time, we do not allow guests to open gifts in the facility.
Can I bring in my own decorations?
Yes, you may bring in your own decorations. For any intensive decorations or balloons, we recommend preparing it before your party. We do ask that you take your decorations with you. If you want us to dispose it for you, we will charge a $25 fee. If you are hiring an outside service to provide decorations other than Air Lollipop, there will be a charge for $50 for the outside service. Just a reminder that we do offer themes for for your convenience. Items such as helium tanks, balloon arches, and large backdrops must be taken with you.
How early can I get there before my party starts?
We asked that you do not arrive more than 10 minutes before your party starts so we can clean up the play areas before you start your playtime.
Are Socks required?
Yes, Peek-a-Boo Factory grippy socks are required for children if they play in our play areas. Regular socks are okay for Adults but required in all our play areas. Not to worry if you forget them, we do sell Peek-a-Boo Factory grippy socks at $3 a pair.
If kids are out of control and a food fight occurs what will happens?
We understand that kids like to have fun, but food fighting is not acceptable. There will be a $25 clean up fee added to your bill.
If I cancel my party will I be charged?
Our cancellation policy is as follows: If you cancel your party 7 days prior to your scheduled party, you will be charged 50% of the remaining balance for your party package. If you cancel within 72 hours of your party date, you will be charged 100% of the remaining balance for your party package. All deposits will not be refunded whether you cancel or change dates and times. We will only reschedule your party once two weeks prior to your scheduled party. Deposits will be forfeited and no more changes will be accommodated after one change.